Customer Service: Top Questions Asked

    Product Use

    1. Can I use Brazilian Peel while using prescription drugs?

      Always ask your doctor if you have a concern about using cosmetics while using prescription drugs.

    2. How do I track my shipment?

      A tracking number will be provided via email once your package is shipped. To see the status of the order, or view the tracking number, you can also access “Orders” by logging into and accessing “My Account”. If you need to contact the carrier, you’ll find contact information below.

      UPS

    3. How long do the benefits of Brazilian Peel last after completing a 4-week treatment?

      Every person is different, so it is difficult to answer this question.  Brazilian Peel is designed as a continuous treatment regimen, facilitating the natural process of exfoliation.  Weekly exfoliation will keep the skin looking bright, with an even tone.  Ordering your next Brazilian Peel Resurfacing System on the day you use your last peel will ensure the weekly treatment regimen will continue.

    4. What is your return policy?

      All products sold by Advanced Home Actives have a 100% Money Back Guarantee. If for any reason you’re not 100% satisfied with any of our products, simply return them within 30 days of purchase – even if they’re empty. We’d be happy to assist you with a refund (less shipping and handling). For details, please call 1-866-285-6180.

    5. When should I order my next monthly supply of Brazilian Peel?

      To get the best continuing results from your Brazilian Peel treatment regimen, you should continue the weekly treatments.  If you reorder your monthly product supply on the day you use your 4th peel treatment, by the time of your next weekly treatment, the product should be delivered and ready for you to use.

    6. Where can your products be shipped?

      We currently ship to the contiguous 48 U.S. states and Alaska and Hawaii. Shipping to other international destinations and U.S territories (such as Puerto Rico and Guam) is unavailable at this time. Also AdvancedHomeActives.com does not ship to APO/AP addresses.

      For U.S. orders and shipping with AdvancedHomeActives.com, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States.

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